FAQs

Please check our Returns page for full information. Please use the following link: Return Policy

You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

We will process your exchange within 7 business days of receiving your return.

Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.

We currently do not offer local pickup or fitting.

If you are unsure what size you need, the best thing to do is grab a similar item, preferably in the same brand and check the item to estimate your size. We have included size conversion charts on each product page to give you a guide as to what size you may need in different metrics. If you do purchase the wrong size, you can always return your item as per our returns policy, for full details see our Return Policy

We sure do! International Customers will have their items shipped via Expedited Shipping taking approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

We accept all types of credit cards, amazon payments and PayPal. Stripe is the most secure and trusted payment method offering customers the reassurance of safe shopping.