At thusfar.com , customer satisfaction is always our top priority.Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, Please contact us before you want to return an item you received in order to receive a return shipping address and other instructions. Please do not send it back without permission.
Orders can be canceled only before shipping. And cannot be cancelled after 24 hours. If the buyer still needs to cancel after 24 hours, then 20% of the order amount will be deducted.The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
Any orders that have been shipped out order can not be canceled.
The following items/situations will not be accepted for return/refund
Due to hygiene concerns the following cannot be returned:Bikini,Swimwear/Swimsuit,Underwear,intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.
In case of defective/incorrect/missing items, our only responsibility is to replace the item with a new/correct one.
We are unable to process refunds for any packages that fail to deliver, as they will not be returned to us. Parcels that are not processed within the time frame we have been notified of will be destroyed. At that time, the only option is to send a new package and the buyer will have to pay another 40% of the cost.
We are unable to issue refunds for packages that are shown as delivered but not received. And we cannot proceed further without providing the proof we require.
Buy different sizes for the same product (Considering the expensive international express fee for returns, we recommend that you buy one size for each product. If you are not sure which size fits, please refer to the size chart or contact customer service, we will try our best to help you).
30 Day Returns Warranty：
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center： firstname.lastname@example.org
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when thusfar shop is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
* Additional notes about Warranty *
All returns must first be approved by our customer service team; if approved, you will get returns.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center：email@example.com
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Last Thing To Note
1. Please check your email and phone in time,if product out of stock and delivery failed we will email or Phone call to you(Phone number is from China +86).The delivery failed parcel will keep in post 7 days,parcel should be picked up within 7 days,Otherwise the post will destroy the parcel.If Client not respond the PICK UP INFORM email and phone call in 7 days.
THUSFAR will not responsible for any delivery failed parcel.
2. If you have not received your package within 20 business days of placing the order, email firstname.lastname@example.org with your Full Name and Order Number and we'll look into the matter immediately!
3.Please note taxes and duties may be charged for international orders.
*Especially Express shipping,Express shipping have 10% Probability will be taken taxes and duties
If you reject to pay the taxes and duties,the destination country will destory the parcel,
If the parcel has been desotry due to Client reason, Flaxmaker would not take any responsibility of the parcel.
NO REFUND FOR DESTORY PARCEL.
4. Our warehouse is in China, Currently we have not set up overseas warehouses,So all return should send back to China.
For any information please contact with email email@example.com.